SimplyThick Recall Service Request

To get replacements or refunds related to the product recall, please fill out the form on this page, and we will be able to process your request more efficiently.  Thank you for your help.

 

PLEASE NOTE – Regarding the voluntary  recall, we are helping everyone as quickly as possible and diligently working to process all requests.  Obviously, our primary focus is on getting replacement product in the hands of those who are currently using the product.

The overall process of sending return labels and processing refunds is proceeding as quickly as possible with a current estimate of approximately 2 to 3 weeks.

It looks like you aren't signed into the site with a customer account. If possible, please use the sign-in form (on the left side of the page) to identify yourself. This will speed up your entry of this form and expedite the processing of your request.
Your Name:
Your company:
(if applicable)
Address:
City:
State:
Zip/Postal Code:
Your Phone Number:
Your Fax Number:
Your e-mail address:
Where did you Purchase?

If "retail" or "other" enter the compay name here
SimplyThick Order Number: (if you have it)
What do you want to return?
Exchange Options:
Please return product to your local point of purchase for a refund.
Once product is returned, allow up to three weeks
for refund credit or check to be processed.
A UPS return label will be provided via:
After customer receives return label,
customer should call UPS, 1-800-PICK UPS (1-800-742-5877)
to schedule a return pick-up.
Other Comments or Details: